Need help?
Contact UsLenses FAQs
Open the keyword's Events page, select the Lens from the Lenses card, and review the filtered event list. If the results are noisy or missing relevant mentions, adjust the Lens prompt and run it again.Read more
Write your Lens prompt in plain English, describing the intent you want to filter for. Be specific about the type of post, the context, and the outcome you care about. "Someone frustrated with a competitor looking for alternatives" works better than "negative sentiment."Read more
The number of Lenses and monthly Lens results depends on your plan. The free plan includes a limited number of Lens results per month, and paid plans scale up. Check the pricing page for exact limits.
Lenses are AI-powered filters you set up in plain English. Instead of getting every mention that contains your keyword, you describe the intent you care about. Lenses classifies each mention before sending an alert, so you only hear about the ones that matter.