Understanding Quotas

Explanation

Every Messijo plan includes quotas: limits on how many events and lens results you can process per billing period. Knowing how these work before you hit a wall is a lot better than finding out the hard way.

What counts against your quotas

Event quota

Every time Messijo finds a post that matches one of your keywords, it creates an event. Each event counts against your monthly event quota.

• One post matching one keyword = 1 event
• One post matching two keywords = 1 event (deduplicated)
• Events from all platforms count toward the same quota
• Events from ignored users do not count against your quota

Lens result quota

Every time a Lens classifies an event, it creates a lens result. Each lens result counts against your monthly lens result quota.

• One event classified by one Lens = 1 lens result
• One event classified by two Lenses = 2 lens results (one per Lens)
• Events that are collected but not classified by a Lens don’t count against the lens result quota
• Stopping a Lens stops it from generating new lens results

Billing periods

Your quotas reset at the start of each billing period:

• Monthly billing: quotas reset on the same date each month (your billing date)
• Annual billing: quotas reset monthly, but you’re billed annually
• Quota reset time: midnight UTC on your billing date

Check your current billing date in Team Settings → Billing.

Checking your quota usage

1. Go to your Dashboard home page
2. Look for the quota usage section, which shows:
   • Events used this billing period (e.g., 842 / 5,000)
   • Lens results used this billing period (e.g., 156 / 1,000)
   • Days remaining in your billing period

You can also see quota usage in Team Settings → Billing for a more detailed breakdown.

What happens when you hit your limit

Event limit

When you reach your event quota:

• New keyword matches stop being collected until the next billing period
• Existing events remain accessible in your dashboard
• Notifications for new matches are not sent
• Your keywords remain configured but inactive until the quota resets

Lens result limit

When you reach your lens result quota:

• Lenses stop classifying new events until the next billing period
• New events are still collected (if you have event quota remaining) but are not classified
• Notifications based on Lens routing stop working (keyword-based routing continues)
• Lenses automatically resume when the quota resets

Managing your quotas

Reducing event volume

If you’re approaching your event limit:

• Remove or pause keywords that generate the most noise
• Reduce platform selection: monitor only the highest-signal platforms per keyword
• Use compound keywords: more specific keywords match fewer posts
• Ignore noisy users: filter out accounts that generate many irrelevant events

Reducing lens result volume

If you’re approaching your lens result limit:

• Stop unnecessary Lenses: only run Lenses that provide value
• Reduce keyword coverage: fewer events means fewer lens results

One thing that trips people up: tightening a Lens prompt may reduce notification volume because fewer events match the Lens, but it does not reduce the number of events that the Lens classifies while it is running. Every matching event still needs a Lens result.

Upgrading your plan

If you consistently hit your limits, consider upgrading to a higher tier:

• Go to Team Settings → Billing → Manage Subscription
• Review available tiers and their quotas
• Upgrade for immediate quota increase

Practical advice

• Watch usage trends. If your usage is growing month over month, plan ahead for an upgrade before you hit the wall.
• Check usage weekly. Don’t wait until you hit the limit to realize you need to adjust.
• Understand your event sources. Use the Events page filters to see which keywords and platforms generate the most events.
• Lenses amplify costs. Each running Lens classifies every matching event, so more Lenses means more lens results. Think about whether you need all of them running.

Where to go next

• Managing your subscription: upgrade or downgrade your plan
• Per-platform setup: reduce noise by selecting platforms carefully
• Managing Lenses: start/stop Lenses to control lens result usage