Connecting Slack

How To

Slack is one of the most popular notification channels in Messijo. When connected, Messijo posts alerts directly to a Slack channel of your choice, so your whole team can see and respond to mentions in real time.

Prerequisites

• A Slack workspace where you have admin or app installation permissions
• A Messijo account with at least one keyword configured

Step 1: Open the Notifications page

Go to your dashboard and click Notifications in the header navigation.

Step 2: Add Slack

Click the add action and select Slack.

Step 3: OAuth authorization

You’ll be redirected to Slack’s authorization page:

1. Select your workspace: choose the Slack workspace where you want alerts posted
2. Review permissions: Messijo requests these scopes:
   • chat:write: post messages to channels
   • incoming-webhook: send messages via webhook
   • channels:read: list available channels (for channel selection)
3. Click Allow: authorize Messijo to access your workspace

Step 4: Select a channel

After authorization, you’ll see a list of channels in your workspace:

1. Choose a channel: pick where alerts should be posted. I’d recommend a dedicated channel like #messijo-alerts or #brand-mentions so alerts don’t get lost in general discussion.
2. Create a new channel (optional): if you don’t have a suitable channel, create one in Slack first, then refresh the channel list in Messijo.

A few channel selection tips:

• Use a dedicated channel for alerts so they’re easy to find
• Consider separate channels for different teams (e.g., #support-alerts for complaints, #sales-alerts for competitor mentions)
• Make sure the people who need to see alerts are invited to the channel

Step 5: Confirm the connection

After OAuth completes, return to Notifications and check the Slack notification card:

1. The card should show Connected
2. The workspace and channel should match the destination you selected
3. If it is still marked Not Connected, open the card settings and use Connect Slack again

Step 6: Assign keywords

Now that Slack is connected, assign it to your keywords:

1. Go to Keywords
2. Open the keyword card settings and choose Notifications
3. Select your Slack channel in the dialog
4. Save

Future matches for this keyword will post to your Slack channel.

What the notification looks like

Slack notifications from Messijo include:

• Keyword that matched
• Platform where the mention was found
• Author username
• Content snippet of the post
• Link to the original post
• Lens details (if Lenses are configured)
• Timestamp of the original post

Managing your Slack connection

• Change channel: go to Notifications, edit the Slack channel, and select a different one
• Disconnect: go to Notifications, click remove on the Slack channel. You’ll need to re-authorize if you want to reconnect.
• Revoke access: go to Slack’s app management page (slack.com/apps/manage) to revoke Messijo’s access entirely

Troubleshooting

Messages not appearing in Slack

• Verify the Messijo app is in the channel (especially for private channels)
• Check that the channel name hasn’t changed
• Confirm the keyword is assigned to the Slack notification channel

Messages appearing in the wrong channel

• Check which channel is selected on the Slack notification card
• If you have multiple Slack channels configured, verify the keyword is assigned to the correct one

Where to go next

• Connecting Discord: set up Discord notifications
• Notification routing: route different keywords to different channels
• Webhook setup: send alerts to any HTTP endpoint